With consumers increasingly choosing to purchase prepared foods from grocery stores, cook at home with meal kits or order takeout/delivery, offering a world-class experience is key, to attract and retain dine-in customers.
But beyond a winning menu and agreeable prices, how can operators ensure they’re offering a memorable experience with top-notch service for guests? Focusing on hospitality and maximizing the guest experience can be a key point of differentiation—and a way to keep guests coming back.
Without a comprehensive and sustainable training program for your staff, it will be much more challenging to keep customers away from the popularity of ready to eat food from markets such as Wholefood , Vons and Ralph’s. Continue reading